Not all products are returnable. For example, personal care items like bath safety equipment are not returnable. This is a hygiene issue, and once the product is out of our control we cannot be certain that the product has not been compromised.
For other items, you can return or exchange purchases within 7 days for full credit if the item is in new condition, in its original packaging, with all accessories included such as manuals, tools, parts or other included items, and if the item is accompanied by the original receipt. If the package is complete, we can resell it, and you have not incurred any costs.
Durable medical equipment showing use or wear (as judged by us) is subject to a 10% restocking fee, which is the equivalent of one month’s rent as if we had rented the item to you. We will have to sell this item as a used item, so we cannot give you full credit.
Delivery and pick up charges may be added to cover the cost of services.
Your refund will generally be in the same form as the original payment. However, when the item was purchased with cash or with a debit card without a major credit card logo for more than $100, the refund will be in the form of a check mailed to you within 10 business days. If the item was purchased using debit and the debit card has a major credit card logo, refunds will be credited back to the card.
Special Orders are just that...ordered especially for you, and not stocked for the general public. If you do not follow through on your purchase, or if you return it according to the policy written above, we return the item to the manufacturer or distributor, which comes with significant cost. Therefore, we charge a 25% restocking charge on special order items that are not accepted or are returned.
Service charges for at home delivery and / or pick up may be applied.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.